FAQ
Wednesday, 28 January 2009 12:46 Last Updated on Saturday, 04 September 2010 06:46
Can we purchase Coach House directly from the factory?
How do we obtain warranty service and attention?
How long has Coach House been in business?
Why is Coach House more expensive than some other motor homes?
What kind of gas mileage can we expect?
Can we purchase Coach House directly from the factory?
Our products are built with such care, detail and exceptional quality, we felt the buying experience should be the same. We are now offering Factory Direct Sales. Customers who learn about Coach House, our company and Products, know that our ambition is to build the best Class C Motor Homes in our Industry. If you purchase a Platunum we want you to be very knowledgeable and have a thorough understanding prior to taking off on your maden voyage. We provide an informative tour of our facilities and detailed walk through of our products. For additional information please call one of our Factory Representatvies. We can be reached Monday through Friday from 8:30 a.m. to 5:00 p.m. EST at 1-800-235-0984.
We live in an area where there aren't any Coach House dealers. How can we see and inspect Coach House before we purchase?
There are several possible ways: 1. Research our products online. Visit internet blogs and forums to see what other owners or potential owners are saying. We think you will be surprised! Coach House prides itself on being a great product and wonderful company. 2. Coach House offers a factory direct fly-and-buy program where you can visit our facilites and if you purchase, Coach House will refund your travel expenses. 3. We have customers who act as ambassadors willing to show and tell about their Platinums. 4. We deliver our products all over the country. We can consumate a sale over the phone and arrange to pick-up your trade and deliver your new Platinum right to your home!
Contact Coach House for further details. 1-800-235-0984
How do we obtain warranty service and attention?
Our products are built with such care andattention to detail, and the best quality RV components available, that we have minimized the need for warranty service.
If there is a need for warranty service, any reputable RV dealer in the U.S. or Canada can perform the work on the appliances and fittings. Coach House will honor (with prior approval) warranty service from just about any RV service company in North America. If a chassis or drivetrain problem arises, any Ford dealer can perform service. This gives our customers peace of mind while traveling.
How long has Coach House been in business?
Coach House is a family-run business started in 1985. We have built our reputation on building exceptional products and providing great customer service. In these years of producing motor homes, we have seen repeat customers choosing Coach House for the third, fourth and fifth time.
The Platinum is not a typical assembly-line built motor home. Each Platinum is constructed using staged-progression assembly, which translates to better quality, safer designs, excellent fit and finish, and perhaps the most outstanding vehicle found in the RV Industry.
Why is Coach House more expensive than some other motor homes?
Unlike larger motor homes, Coach House was engineered using a one-piece, gelcoated fiberglass exterior body. The body does not have seams or joints that can eventually leak, squeak, or crack. This engineering challenge took 18 months to perfect. Larger motor homes are screwed together in as many as 9 separate panels. Where each joint is made, there can be a potential failure. In addition to the exterior engineering, assembly inside was also a challenge. By installing the body to the chassis before construction, only one to two assemblers can be inside the coach at one time. This is labor-intensive, but assures a tighter fit of all cabinets and components.
All materials, appliances, and components are name-brand and RV-related. There is no particleboard used in the cabinets. All wood is a half inch or three-quarters inch paint grade white maple hardwood plywood. Hinges are recessed European adjustable, so the cabinet doors can stay symmetrical for the life of the unit. Every detail, from materials to appliances, is scrutinized before installation. Our goal, to produce the very best motor homes available in our Industry.
What kind of gas mileage can we expect?
The Ford V-10 will get 10-14 mpg. The Ford 6.0L diesel will increase this estimate by 20-30%. The Freightliner Mercedes-powered diesel should get 15-20 mpg.
Can the Platinum be used year-round? How well is the Platinum insulated? What about the plumbing system?
1. The Platinum is perhaps the best insulated vehicle in its class. Every part of the interior is insulated with a natural fiber double aluminum sided heavy duty insulation. When completed, the vehicle carries an R-25 insulation factor.
2. Coach House motor homes are unique in offering an all-weather plumbing system. The fresh water system (lines, tank, water pump) are inside the coach and protected from freezing (provided the interior temperature is kept above 32°F), and road damage.
3. Outside tanks can be protected from freezing by adding RV antifreeze and the optional ultra heat, electric heat wrap. (It is important to note this complete system should be winterized if the vehicle is not used.) The holding tank capacities have increased throughout the years as well as interior storage for clothing, canned goods, utensils, personal belongings, etc. We put our engineers to work to maximize space in these areas.
